Privacy Policy

Canterbury Tiling Plus
Effective from 1 May 2026

1. Our Commitment to Your Privacy

Canterbury Tiling Plus is committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand) and its amendments, including changes effective from 1 May 2026.

This Privacy Policy explains -

What personal information we collect
How we collect it
How we use and store it
When we may share it
Your rights under New Zealand la

2. What Personal Information We Collect

We may collect personal information such as -

Name
Phone number
Email address
Physical address
Project details
Any other information you provide in contact forms or enquiries

You can browse our website without providing personal information.

3. How We Collect Your Information

We collect personal information -

A. Directly from You

When you:

Fill in a contact or quote form
Call or email us
Send a message through social media
Request services

B. From Other Sources (Effective 1 May 2026 – IPP 3A)

In some cases, we may collect your personal information from a third party, such as -

Referral partners
Marketing platforms
Publicly available sources
Social media platforms
Lead generation services

If we collect your personal information from someone other than you, we will take reasonable steps to notify you that we have collected it, unless an exception under the Privacy Act applies (for example, where notification would be impractical or where the information is publicly available).

4. Why We Collect Personal Information

We only collect personal information for lawful business purposes, including -

Providing quotes and tiling services
Communicating with you about your project
Responding to enquiries
Sending occasional service updates or marketing (you may opt out at any time)
Improving our website and services
Meeting legal obligations

We do not sell or rent your personal information.

5. How We Store and Protect Information

We take reasonable steps to protect your personal information from-

Loss
Unauthorised access
Misuse
Disclosure

Information may be stored -

On secure cloud systems
In password-protected devices
With trusted service providers who assist our business operations

We only retain personal information for as long as necessary for business or legal purposes.

6. Disclosure of Personal Information

We may share your personal information with -

Employees or contractors of Canterbury Tiling Plus
Website or IT service providers
Professional advisers (e.g., accountants or lawyers)
Government agencies where required by law

We may disclose information to law enforcement or regulatory authorities if required to do so under New Zealand law.

7. Website Usage, Analytics and Cookies

Statistical Information

We may collect non-identifying information about your website visit, including -

Pages viewed
Date and time of visit
Referring website
Browser type and operating system
Device type and screen resolution

This information is aggregated and does not personally identify you.

Cookies

Our website may use cookies to:

Monitor website performance
Improve user experience
Support marketing and advertising

You can disable cookies in your browser settings without affecting general website access.

8. Your Rights Under the Privacy Act 2020

You have the right to -

Request access to your personal information
Request correction of inaccurate information
Request deletion where appropriate

To exercise your rights, contact us using the details below.

We will respond to your request in accordance with the Privacy Act 2020.

9. Privacy Breaches

If a privacy breach occurs that is likely to cause serious harm, we will -

Notify the Office of the Privacy Commissioner
Notify affected individuals where required

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to access or correct your personal information, please contact -

Canterbury Tiling Plus
Christchurch, Canterbury

Contact Form

If you are not satisfied with our response, you may contact:

Office of the Privacy Commissioner
New Zealand
www.privacy.org.nz